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The casino never updated the player on the case and it remained unresolved. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Joy Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Joy Casino as average. The casino’s Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings.
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Not every operator puts so much effort into dealing with customer complaints and objections. As for withdrawals, you can only use Neteller, QIWI, Skrill, Visa, and WebMoney, which unfortunately complicates the whole process. You should be aware that funds can be withdrawn using the same method you used when making a deposit.
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